General discussion


Samsung Response to Oil Slick

By kwaters89 ·
Samsung have finally responded to complaints about the oil slick aka 'newton rings' on the 10.1:

but no, they don't tell us anything useful just 'call customer service'.

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Design Fault?

by kittyprice70 In reply to Samsung Response to Oil S ...

Did anyone return their Galaxy Tab 10.1 due to a design fault???the ???oil slick??? / ???Newton Rings????
As mine was a gift and have since travelled leaving the friends with the receipt.
Can I take it to any dealer and they will recognize this problem?
The email I received last week as not been followed up by Samsung:
Thank you for contacting Samsung Electronics.
We understand that there is a oil slick underneath the tab and the tab is not exposed to any extreme weather.
We are sorry, to hear that the tab is having the issue
Please check if the issue is persisting on all applications. If you are able to view the oil slick even if the tab is
turned off the tab requires a service.
If you are not able to view the oil slick when the tab is turned off, please perform a hard ware reset.
Samsung Philippines have admitted that there is a problem.
What do I do now?

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Customer service????

by Eyreno1 In reply to Samsung Response to Oil S ...

I called Samsung customer service for help with my tab (seems I have 'oil slick' screen issues) was advised to do a factory reset...didn't work so now i have to go to the hassle of exchanging the unit. Anything else I could try?

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samsung customer service

by danny pontin In reply to Samsung Response to Oil S ...

I have been having so many problems with my Galaxy Tab since receiving it, the main one being the 'oil slick' problem that has been reported quite a bit on the net.! I did call samsung but it took ages and the lady didn't seem to know what she was talking about.

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Hmmm me too..not happy

by danny pontin In reply to Samsung Response to Oil S ...

Yeah, I've been having this problem. Apparently you can put a hairdryer on it! Not ideal. I get the feeling this is quite a big problem and Samsung don't really want to admit to it.

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by Eyreno1 In reply to Samsung Response to Oil S ...

Back to the shop mine goes!

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