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Say, what happened to those 'Behind the Scenes' updates?

By CharlieSpencer ·
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Anybody remember this 'flash in the pan' idea?

http://www.techrepublic.com/blog/tr-out-loud/welcome-to-a-peek-behind-the-techrepublic-scenes/3538?tag=mantle_skin;content

http://www.techrepublic.com/blog/tr-out-loud/behind-the-scenes-the-good-the-bad-and-the-bottom-line/3624

Two updates, then nothing in the last six weeks. Apparently the site will remain exactly as it is. Sometime next week we'll reach the 100-day milestone in the New World Order. As far as I can tell, the forums are just as difficult to navigate as they were in late January. That's why I come here only about once a week now, instead of several times a day: it's just too frickin' difficult to follow a conversation.

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Amen, Palmie.

by boxfiddler Moderator In reply to Say, what happened to tho ...
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I think so too...

by AnsuGisalas In reply to Say, what happened to tho ...

They've been busy with google-monsters, of course, so that may have delayed other changes.
On the other hand, that doesn't mean their budget or time-allotment has necessarily grown, so usability changes might end up without coverage, since they had to use that time on getting google to reclassify TR as something else than a link-farm.

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I remember them

by AV . In reply to Say, what happened to tho ...

I'm not sure TR does though. There was a thread that was more recent, where Brandon jumped into the discussion.
http://www.techrepublic.com/forum/discussions/102-343463-3439482?tag=content;forum-table

There is a link in his post to submit a trouble ticket. Thats what I did, and my question was why Water Cooler posts aren't listed in your recently posted items (under my stuff, how descriptive, LOL). I told them I couldn't find any of my posts, if they were done in the Water Cooler. Here is what I got back from their customer support:

Their response is so bad, I have to explain it for anyone to understand. First, I got an automated response and a trouble ticket number. But this second email, you have to read from the bottom up to understand the sequence. Its a recap of the entire trouble ticket. Pay special attention to the question I asked and the answer they gave me.

Here is my experience with TR Tech Support via submitting a trouble ticket:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 120 hours.

Thank you for allowing us to be of service to you.


Subject
The Water cooler doesn't count

Discussion Thread
Response Via Email (jvann) 04/14/2011 06:25 AM
Dear TechRepublic Member,

When you login to your account, you must click on the word "discussions".

Thank you,
TechRepublic Support

********************************************************************
Please include original message in your reply
********************************************************************
Thank you for visiting TechRepublic.com.

This e-mail is to acknowledge receipt of your message. We make every effort to respond to all inquiries. Your inquiry has been assigned an incident number (110412-000225).

Due to the high volume of e-mails received, not all e-mails are responded to directly. All e-mails that are responded to are handled in the order in which they are received. If you need more immediate information or assistance, please review our Frequently Asked Questions (FAQ's) section by clicking on the Site Help & Feedback link located near the bottom of the Web pages.
http://techrepublic.custhelp.com.

Customer Support is available Monday through Friday, 8:30 a.m. to 5:00 p.m. EST, closed on Holidays. During Holiday periods, please expect a delay in response as upon our return, to catch up. Email will be handled in the order in which it was received, as quickly as possible.

CBS Interactive -Business observes the following Holidays:
Closed Dec 23- Dec 27
Limited Support Dec 29-Dec 31
Closed Jan 3, 2011
Limited Support Jan 4 - Jan 5, 2011


Regards,
TechRepublic Customer Support
CBS Interactive- Business

Customer By Web Form 04/12/2011 05:23 PM
Hello,

Why is it that the Water Cooler discussions don't show up in My Stuff and I'm not sure if votes matter either. Is there a certain distinction that we all should be aware of that sets Water Cooler apart from the regular discussions?


AV

Question Reference #110412-000225
Product Level 1: Forums/Post Comments
Product Level 2: Member Post Complaint
Date Created: 04/12/2011 05:23 PM
Last Updated: 04/14/2011 06:25 AM
Status: Waiting


[---001:001840:51411---]

Are they kidding me here? Their support needs support. Its unhelpful and the person that responded didn't even know what I was talking about. I'm not a fool and I know how to login and click on the discussion link. I'm glad they closed that ticket, because I'm probably going to start a new one, roll the dice and see which one of their Tech Support gurus can give me an intelligent answer. X-(

AV

Edited: replaced and with a

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May be just wasted time

by Michael Jay In reply to I remember them

it is what it is.

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I want an answer

by AV . In reply to May be just wasted time

A real answer. I'm entitled to that, I think. If you're a technical site, shouldn't you have good technical support? I think so.

I'm not going to let them off the hook.

AV

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Whoa!

by AnsuGisalas In reply to I remember them

That's like saying "When you go to sit by your computer, you must turn on the power" when somebody is asking about a Windows issue!
But I guess it frames up very nicely the corporate view of us users.

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Nice support.

by jfuller05 In reply to I remember them

I would be fired if I offered 'support' like that. My biggest beef is that my water-cooler discussions don't show up in my profile feed. I, like you, know that I can click on the discussions tab and then try to find the discussion I'm participating in.

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Hey, I don't know, but we get an outage alert at least.

by seanferd In reply to Say, what happened to tho ...

Plenty of previous outages had no warning since TR went through its, er, change of life.

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Thats very nice that we are kept in the loop

by AV . In reply to Hey, I don't know, but we ...

With advance notice of maintenance. They've been tinkering already, though. I'm back to using Chrome because IE won't let me post.

AV

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It was before your time,

by CharlieSpencer In reply to Hey, I don't know, but we ...

but we used to get outage notifications posted as on the Discussions page. These served as springboards for nonsensical discussions for how we were going to fill the time while we suffered from TR withdrawal. I don't know what you're seeing, but maybe I haven't been around when the alerts you mention are posted; and the TR withdrawal has far fewer side effects than I expected.

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