Discussion Locked

Scanner problem with W98

0 helpful
6 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
We are having problems with W98 randomly "losing" a scanner. The scanner is a USB connected Fujitsu fi-4220C. PC is P11, W98. After random number of scans, PC loses TWAIN driver. We unplug USB and plug back in. Reinstall driver, then scanner works again. We have also tried SCSI connection w/same problem. We have tried lower version of TWAIN from Fujitsu's site to no avail. Does anyone have any ides???

6 replies

by rcom

When I use my scanner I allways use select Twain source before trying to scan anything. Before that I would have a simular problem, the scanner would not allways be detected or it would hang while trying to scan and often ggive an error message. I'dhave to reboot before it would work again. Who knows that may be the correct way to do it for my scanner, I've never read the instructions so?

If you haven't done so try uninstalling the scanner drivers and all related software and start from scratch with a new installation of the whole package.

If the scanner came with a SCSI interface card I'd take that out of the computer if using the USB port.

Also downloading drivers patch for the motherboard may help with the usb issue especially if it's a VIA chipset which has a 4in1 driver patch that can be downloaded from thier site. With Intel's chipsets it's a little hard to find the correct drivers without all the correct information.

The first question should have been, did this problem just start happening or has the scanner done this from day one? If it's just started happening after working for a period of time it may be that the scanner is going south on you. Compared to the price of scanners and the amount of time I'm sure you've spent, it may be better to replace the scanner.

Good luck

by technogal

Thanks for your input. We have already deleted all drivers and reinstalled. We have also tried the SCSI card supplied. Same problem. We downloaded and installed all patches for the motherboard and bios. We have installed the scanner on a new pc. Allto no avail! The scanner is being used by special software, so we don't have the "Aquire Twain Source" option. We have not completely ruled out the new application, but as yet have no proof. We are thinking it might be the TWAIN driver. As the helpdesk for our organization, you can imagine our frustration!

by hootie14

Sounds like it could be a power supply problem? Or your scanner is going on the blink.

This discussion is closed to new replies.