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Scanner Probs

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by yiotie

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Hi
I have just added a Scanner on my son?s Pc. It is an hp Scanjet 3400c and the software installation went OK according to WinXP, it is there, I can see it, with Start -> programs or add/remove programs. The problem is when I try to scan a picture the message says, ?Scanner could not be initialized? (Scanner not found).
The above software came with the scanner?s CD for XP.
Then I downloaded from www. hp.com the latest software for this Scanner and for WinXPhome (sj652en.exe, 30.6mb), which I installed (I uninstalled the previous), but I still got the same message.
I use a USB connection, I tried parallel as well, and I have checked the cable for bad connection.
When I first added the Scanner the message said ?Scanner not supported?.
Any help/suggestions please?
Thanks
Yiotie

7 replies

by gigsvoo

Is there any diagnosis software installed during the Scanjet software installation?

Try to run a test or diagnosis to initialize the connection.

by dave.osborne

Did you follow the instructions from the site ...
"Connect the scanner only after you have finished installing the Scanning Software"?

Also, try these two things that come from HP ...

http://tinyurl.com/496a

Hope this helps.

-Dave

by edsdave

Are you also running an HP CD Burner? Known problems. Try updating the ASPI layer. Should be able to go to HP.COM and do a search and download.
Hope this helps.

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