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Scanner software doesnot see the usb por

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7 replies

by pwangberg

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User has HP4100C scanner running off usb port. Son comes over and cleans some files off. Scanner no longer works. USB ports say no device attached. Rebooting does not revive. How can I get the Scanner working again? How do I get the usb port back?

7 replies

by thechas

If the OS is W95, you may need to re-install the USB supplement.
If NT4, you need a 3rd party USB driver.

Otherwise, download and install the chipset / motherboard drivers to re-activate the USB hub and ports.

It would likely be worth the time to download the latest driver for the scanner from HP.

Chas

by pwangberg

From the HP website I found a patch to fix this particular problem. Thanks for getting me going in the right direction.

by wlbowers

Go to hp.com and download the drivers for
your scanner and reinstall them.

Good Luck Lee

by pwangberg

From the HP website I found a patch to fix this particular problem. Thanks for getting me going in the right direction.

by sukirl

If none of these work, check to make sure that your usb ports are enabled in the bios.

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