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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
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Scheduling
Do you take into consideration the AHT, weekly offs, unplanned leaves and annual leaves too? Is there a formula to calculate roughly the number of techs required to support number of users in an organization?There appear to be some scheduling software available online do you recommend using those?
Thanks.
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