Screen goes black after windows loading screen

By KinetiKoPP ·
I have a Gateway laptop Model # MX6421 ( and when I go to start it up, it gets to the windows loading screen, the green loading bar loads all the way, and then just before the login screen should pop up, the screen goes black. I can log into it in safe mode, and safe mode with networking. I have run multiple anti-virus software's, including Kaspersky, Nod32, and Norton. I have run Malwarebyte's and RootkitRevealer, and Spyware Blaster. I haven't found any anti-virus or spyware on the C drive. I checked the MBR and it is in perfect working condition and based off of several other findings I have tried to install the latest graphics drivers, but the ones I am using are up to date, and the ones I find to download say they can't find any hardware on the pc that matches them.

An Unknown Devices check shows :

Multimedia Audio Controller
Unknown Device from Gateway 2000
Chip: ATI Technologies Inc IXP SB400 AC'97 Audio Controller

SM Bus Controller
Unknown Device from Gateway 2000
Chip: ATI Technologies Inc IXP SB400 SMBus

PCI Moden
Unknown Device from Gateway 2000
Chip: ATI Technologies Inc IXP SB400 AC'97 Moden Controller

Video Controller (VGA Compatible)
Unknown Device from Gateway 2000
Chip: ATI Technologies nc Mobility Radeon XPRESS 200

The drivers from the gateway site say I don't have any hardware that matches the drivers I downloaded from the link at the top of this pots

Mass Storage Controller
Unknown Device from Gateway 2000
Chip: Texas Instruments (TI) PCIxx11/21 Integrated FlashMedia Controller

PCI Device
Unknown Device from Gateway 2000
Chip: Texas Instruments (TI) SDA Standard Compliant SD Host Controller

Ethernet Controller
Gateway 2000 Yukon 88E8052 PCI-E ASF Gigabit Ethernet Controller
Chip: Marvell Semiconductor (Was: Galileo Technology Ltd) Yukon 88E8036 PCI-E Fast Ethernet Controller

I can post a HijackThis report if needed, or a DXDiag also.

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

Can't find hardware -

by seanferd In reply to Screen goes black after w ...

This is quite possibly the result of running in Safe Mode, i.e., minimal drivers and driver functions loaded. Let's ignore that until we fix the problem.

It seems you are using XP for your OS, yes?

Since you can boot into safe mode, let's use msconfig to find out what is causing the start up issue.

Click Start - Run. Enter in the text box
Click OK or press Enter.
Choose Selective Startup from the General tab. Clear these checkboxes:
Load Startup Items

On the Services tab, Hide All Microsoft Services, then Disable All. Hit OK, save settings, then reboot. Now we will see if Windows starts in "normal mode".

If it does, you'll see a message indicating msconfig has Windows in a diagnostic mode. If it doesn't, post back and describe what happened, particularly any differences from previous boot attempts.

If Windows boots, re-enter msconfig and begin enabling the individual disabled items one at a time, rebooting each time an item is enabled. Start doing this in the Startup tab. When you find the one that causes Windows not to load, you have found the culprit. At this point, you go into Safe Mode, disable the problem item again, and re-enable all other items. Make a note of all information listed for that item. Reboot in "normal mode", and uninstall the problem software or disable it.

Collapse -


by KinetiKoPP In reply to Can't find hardware -

I am trying what you said, I will reply what happens. I have tried Selective startup before, but I did NOT disable the services or the INI files.

EDIT: In my MSConfig, the items under the startup tab were already disabled, but I did as you said anyways and it still hits the black screen after the windows loading logo.

EDIT: This problem made me think it was a Hardware failure, after having an electrical failure in a similar model laptop by the same company, but it works fine in safe mode so I thought it would be a video driver issue, but it seems the drivers are up to date and it won't let me install new ones anyways.

Collapse -


by KinetiKoPP In reply to Use your serial number

I get to the same place with the serial number as I do doing a general search for my product using the model #.

Collapse -

OK so assuming that you have recently reloaded this system

by OH Smeg In reply to Screen goes black after w ...

And don't have access to the Original Recovery Disc or Recovery Partition and that you can not get the correct drivers from Gateway you need the Unknown Device Identifier

Download this free Utility and run it on your Hardware to detect the Hardware that you actually have and then you can go looking for the drivers.

However if that is a list in Safe Mode that is as it should be you have a Minimal Set of Drivers Loaded and by the sounds of things you have a corrupt Video Driver which causes the Blank Screen to appear. So Boot into Safe Mode and change the Video Driver tot he Default one and then restart the system again. This time it should start with a usable display normally. If it doesn't post back with what is happening.


Collapse -

I didn't

by KinetiKoPP In reply to OK so assuming that you h ...

I did not reload the system, but I also do not have the CD's. The information in my original post is from a scan with Unknown Device.

Collapse -

have you tried

by Sue T In reply to Screen goes black after w ...

connecting an external monitor to the laptop. Have you maybe told the laptop to use an external monitor by accidently pressing function keys. Have you tried doing a system restore to a time before this problem started? How about going in to device manager and rolling back drivers?
Good luck.

Collapse -

Results of above tests

by KinetiKoPP In reply to have you tried

I will try all of these and post back the results, thanks =]

EDIT: I tried hooking up a monitor, no luck there. I am trying to avoid system restore/reformat, but will use them as a last result. I am doing this because I want to know what is causing the problem so I can fix it in the future if it happens again. I am attempting to roll-back drivers now.

EDIT: It seems there are no drivers to roll-back to as far as video goes. Uninstalled them, going to see if anything happens.

Collapse -


by LarryD4 In reply to Screen goes black after w ...

Boot in to safe mode and uninstall the drivers for the grphics card.

Reboot and see if you can log in normally with the default VGA drivers.

If that doesn't work do that with all of your hardware via safe mode and then check after each removal.

I think its a vid card issue and you need to get the correct driver.

Collapse -

I Will

by KinetiKoPP In reply to Suggestion

I will try this after trying the post above yours, thanks for the tips =] I will post back my results.

EDIT: Beautiful. I uninstalled the video drivers and it let me boot in Normal mode. Now to find a working set of drivers for this thing. =D You're a saint! I would have never thought of that.

Related Discussions

Related Forums