Hi. I hope you can help me. I have a Fujitsu Siemens ProV 2060 laptop and when I start my computer, it loads windows (I can see the Windows XP Professional logo), and then, when it should show my desktop, the screen goes black.
I don’t know how this happened. I was working on my computer, and then it blocked, it said that “Internet Explorer encountered a problem and needs to close”, and then that “Yahoo Messenger encountered a problem and needs to close” and it stopped responding to any actions. I then restarted the computer, and when it started, it loaded windows (I can see the logo), and then the screen remained black. I can see the mouse moving on the black screen, but nothing else.
I tried starting in safe mode, and the screen is still black.
Do you think you could help me? Does anyone have any idea what this is? Would it be a software problem or a hardware one? Does it make sense to format my C drive and reinstall Windows?
Thank you so much for your help.
