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scrren goes black after starting windows

By corinutza182002 ·
Hi. I hope you can help me. I have a Fujitsu Siemens ProV 2060 laptop and when I start my computer, it loads windows (I can see the Windows XP Professional logo), and then, when it should show my desktop, the screen goes black.
I don't know how this happened. I was working on my computer, and then it blocked, it said that "Internet Explorer encountered a problem and needs to close", and then that "Yahoo Messenger encountered a problem and needs to close" and it stopped responding to any actions. I then restarted the computer, and when it started, it loaded windows (I can see the logo), and then the screen remained black. I can see the mouse moving on the black screen, but nothing else.
I tried starting in safe mode, and the screen is still black.
Do you think you could help me? Does anyone have any idea what this is? Would it be a software problem or a hardware one? Does it make sense to format my C drive and reinstall Windows?
Thank you so much for your help.

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How i would attempt to resolve...

by stew.martin In reply to scrren goes black after s ...

There are a number of things I would try before formatting your computer.

Can you get into the BIOS of the computer? most will have some basic diagnostic tools to help you with hardware problems.

Have a look for and run both the Hard Disk Test (can take upto 3 hours) and the memory test which takes about 10 depending how much memory you have installed. If both come back ok then onwards. If not then we have found the issue.

Just becuase the BIOS says something has passed that isn't always true. If you have 2 sets of memory installed, try removing a stick of memory and powering up to see if it makes any difference, swapping them over to find out which stick could be faulty.

Run a chkdsk /f by using the recovery console option: boot from the windows cd and launch the recovery console when prompted. for extensive information about that is here: http://support.microsoft.com/kb/314058

Run a windows repair: boot from the windows cd, and press R at the installation menu to run a repair on windows (this will fix any broken installs and re-register missing DLL files) as a side note... don't worry it won't remove any of your files or settings.

Only after i have done the above would I attempt to reformat and reinstall, from the sounds of the problem, I would say its most likely a memory issue, followed by a OS issue then a HDD issue so just narrow down the options to find out which you have.

Kind Regards

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