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Seeking confirmation

By Oz_Media ·
I have a customer, still unsure whether W2K or XP (she says it's Windows 2000 XP??)that after Windows loads an error comes up that a disk was not found in the 'A' drive.

I am assuming it has something to do with the BIOS being set to use the A drive for ??? perhapse a setting such as the 'BOOT from Floppy' parameter.

Any ideas??

Thanks in advance, OM

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by TheChas In reply to Seeking confirmation

Hi Oz,

If it was a BIOS issue, the error should show up before Windows loads.

I suspect that an application was installed from the A: drive, and is looking for additional files to complete the install, or it is attempting to run the program from a floppy.

Check the Startup menu, and the run key in the registry.

If it is XP, you have msconfig which will show you ALL applications that run at startup.

If it is still elusive, try running bootvis (from Microsoft) to Analyze the boot process and see what might be looking for the A: drive.

Heck, it might even be a virus or a worm.

Chas

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by Oz_Media In reply to

Thanks Chas, your BIOS points make sense. The conputer DID have a virus, it is an older lady who I walked through removal over the phone after sending her the removal tools. The floppy wouldn't read the disk I sent her and left me confused. She called her son (who gave her the PC) and he said he'd UNPLUGGED the floppy because of the constant searching on boot.

Way to solve a problem, huh?

She managed to get it reattached and the tool sucked the virus out before patching and rescanning.

I'll see what I can do over the phone, but I'll probably get stuck driving down the island to Victoria for a site visit.

Oh well, the UVIC girls are to die for and I haven't seen the wax museum lately.

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by Oz_Media In reply to Seeking confirmation

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