Seeking – Idiots Guide to managing a Networking divisionLocked
Where do I start… My resposibiity is to manage IT Service Delivery for some of our key Clients.
The situation is that our Clients experience major performance issues amongst others – and our networking division can never solve the problem. Each time we’ve gone back to our Clients with “solutions” – the problem re-occurs the next day – and we never really find a root cause. The division is lacking in senior level skills and severely under resourced – never mind ineffective leadership. My question is this – is there a dummy guide on simple best practice that can be followed in managing a networking division ? Something that gives an outline on simple things like resource planing – how many human resources is best practice per networking device or server , how to build an effetive Success/Failure rate model, how to do a comprehensive risk analysis per device. I’m not in the division – but feel that we need some sort of guideline to cross check against – so that we can see what we don’t have – and compensate accordingly.
It’s a strange scenario I know – given it’s 2005 and the so called Leaders of the division should have this stuff. But quite evidently they don’t.
If anyone can help – much appreciated.