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Seeking - Idiots Guide to managing a Networking division
The situation is that our Clients experience major performance issues amongst others - and our networking division can never solve the problem. Each time we've gone back to our Clients with "solutions" - the problem re-occurs the next day - and we never really find a root cause. The division is lacking in senior level skills and severely under resourced - never mind ineffective leadership. My question is this - is there a dummy guide on simple best practice that can be followed in managing a networking division ? Something that gives an outline on simple things like resource planing - how many human resources is best practice per networking device or server , how to build an effetive Success/Failure rate model, how to do a comprehensive risk analysis per device. I'm not in the division - but feel that we need some sort of guideline to cross check against - so that we can see what we don't have - and compensate accordingly.
It's a strange scenario I know - given it's 2005 and the so called Leaders of the division should have this stuff. But quite evidently they don't.
If anyone can help - much appreciated.