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Send Command Won't Use Outlook

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12 replies

by amcconville

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Office 97, Outlook 98 and IE 5.5 installed on Win98 2d Edition. Using the Send command or routing slip from Excel or Word brings up a P.O. Login screen although we use Outlook 98 with Exchange 5.5. The login displays whether Outlook is open or not. There are no problems sending and receiving messages directly from Outlook. I have tried uninstalling and reinstalling Outlook. I have tried deleting and recreating the Outlook profile. Why is the Send command looking for a different non-existent mail service and how can it be corrected? Thank you for your assistance.

12 replies

by lizzy

Things to check:

make sure that there are no other e-mail profiles set up on the machine. Some default profiles that are not fully configured that would come up like you describe would have the pc name as the profile name. Show all profiles and delete the one(s) that aren't used on that pc by your users.

make sure that outlook is the default e-mail handler under IE properties.

Hope this helps.

by rob

In control panel open "Internet Options" go to the "Programs" tab and make sure Mircosoft Outlook is selected for email. That will allow Excel, Word to use Outlook to send mail to mail recepient.

Rob

by lizzy

I believe that this is a bug in Outlook 98 that was fixed in Outlook 2000. We still use Office 97, but upgraded all to Outlook 2000 to resolve problems like this. BCC doesn't come up blind on all e-mails w\ 98 either...
HTH

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