Send To - Mail Recipient not working

By roberth5 ·
I have 2 users running XP Pro 64 bit systems (on brand new dell workstations) with the same problem. I installed Office 2003 and then Outlook 2003 (from the CD that came with SBS 2003). When I right click on a file and select "Send To", "Mail Recipient", nothing happens. All of the XP Pro 32 bit workstations work fine in our office, just these two 64 bit systems.

I confirmed that Outlook was selected as the default email program. Strange thing though..., under MS programs in add/remove, I removed Outlook Express at least 20 times, it keeps coming back. We also use MS Exchange and use the advanced Outlook functions extensively. I am the only one who sets up the workstations, I have never set-up a workstation in this office with Outlook Express.

Originally, when you right clicked selected "Send To", "Mail Recipient", an Outlook Express set-up screen would appear. One of the "fixes" I found on the internet was to delete the "MAPIIMAIL" file in the "user"/sendto folder. When MAPIMAIL is gone, the "mail recipient" choice is gone.

Like I mentioned, Windows will not allow the removal of OU Express under add/remove programs.

Any Other Ideas..., these XP Pro 64 bit systems have been very difficult to manage, I am thankful to only have 2 in our enviroment! I have to admit, they are very fast.

The user just told me the "send to" function did work, one morning last week, an MS update installed, now his printer (HP-6 via USB adaptor) re-installs on every reboot and the "send to" function problem began.

I just brushed off the USB Printer issue, I have 20 of them in the office, I have to re-install two or three a day. I just figure its like changing the back up tape, it's a daily task!

This conversation is currently closed to new comments.

3 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Answers

Collapse -


by eroberts In reply to Send To - Mail Recipient ...

Have you made sure that the Windows Updates are in fact Up to Date. I also wouldn't install SP3 just yet, and if you have try uninstalling it or restoring to previous date, I have had a lot of problems out of it with some of our software.

Collapse -

XP Pro 64 Bit OS, SP2

by roberth5 In reply to Updates

The OS is at SP2, I manually preformed MS updates yesterday on OS and Outlook 2003 on that particular workstation (auto-update has been configured & running as well). No further up-dates were available for the OS. I also went to all other 32 bit workstations and confirmed the Send To/Mail Recipient functioned properly. Only the other XP Pro 64-bit system failed. All systems are using IE7 with Symantec Endpoint.

Another possible clue, the XP Pro 64 bit machines will not uninstall Outlook Express, whereas all of the XP Pro 32 bit machines are Outlook Express free. You run the un-install, it comes right back (or never goes away). I went to the Outlook Express program directory and moved some of the files to another director, they came right back?, Spooky!

There has to be a registry entry to fix this. I am going to post the problem to several other sites today, given I have the very same problem on my other 64 bit workstation, someone else may be having the same issue.

Regarding SP3, I did put SP3 on some 32 bit workstations, but immediately had several problems, so I decided to wait for SP3 Ver 2.0 before I get torched any more.

Collapse -

Un-install Outlook Express

To manually remove Outlook Express 5.x or 6.0, you must rename several files. To help in this process, all system files and file extensions must be visible:
1.Double-click the My Computer icon.
2.On the Tools menu, click Folder Options, and then click the View tab.
3.In the Hide Files and Folders section, click Show hidden files and folders, and then click to clear the Hide file extensions for known file types check box.
4.Click to clear the Hide Protected Operating System Files (Recommended) check box, and then click Yes in the warning message dialog box.
5.Click OK to close the Folder Options dialog box.
How to Remove Outlook Express
Before you remove Outlook Express, it is important to familiarize yourself with the back up and restore procedures for Outlook data. Microsoft recommends that you back up your e-mail, address book, and other data. For detailed instructions and backup procedures, see the following Microsoft Knowledge Base articles:
181084 How to Back Up Your Inbox Assistant Rules in Outlook Express
188093 How to Back Up the Account List in Outlook Express
230208 How to Back Up E-mail Messages in Outlook Express 5
270670 OLEXP: How to Back Up and Recover Outlook Express Data
230076 OL2000: Why Outlook 2000 Requires Outlook Express
To remove Outlook Express, you must rename several folders.

NOTE: Before you remove Outlook Express, make sure you are logged on to the computer with Administrative rights.
1.Click Start, point to Programs, point to Accessories, and then click Windows Explorer.
2.Locate and rename the following folders:
The Stationery folder:
C:\Program Files\Common Files\Microsoft Shared\Stationery
The Identities folder:
C:\Documents and Settings\username\Application Data\Identities
C:\Documents and Settings\username\Local Settings\Application Data\Identities
The Address Book folder:
C:\Documents and Settings\username\Application Data\Microsoft\Address Book
C:\Documents and Settings\username\Local Settings\Application Data\Address Book
3.After you locate these folders, click them one at a time, and then press F2. Rename them to old_stationery, old_identities, and old_address respectively, and then press ENTER.
You must now delete the registry key for Outlook Express:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
1.Click Start, and then click Run, and then type regedit in the Open box.
2.Locate the following registry keys, right-click the registry key, and then click Delete:
HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
HKEY_CURRENT_USER\Software\Microsoft\Outlook Express
HKEY_LOCAL_MACHINE \Software\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}
HKEY_LOCAL_MACHINE \Software\Microsoft\Active Setup\Installed Components\{7790769C-0471-11D2-AF11-00C04FA35D02}
3.Quit Registry Editor.
To complete the removal procedure, rename several Outlook Express files:
1.Click Start, point to Search, and then click For Files and Folders.
2.Find and rename the following files (these files are the same in Outlook Express 6.0):
Each of these files are located in two folders, the default file folder, and the C:\Winnt\System32\Dllcache folder. For example, the Inetcomm.dll file is located in the C:\Winnt\System32 folder, by default, and in the C:\Winnt\System32\Dllcache folder. You must rename the same file in both folders to successfully remove Outlook Express. To rename these files:
1.Remove any CD-ROMs that may be in your CD-ROM drive.
2.Click the Inetcomm.dll file in the Dllcache folder, press F2, rename the file to filename.old (for example, inetcomm.old), and then press ENTER.
3.Click the same file in the other folder, press F2, rename the file to filename.old, and then press ENTER.
4.When you receive the prompt about Windows file protection, do not insert the Windows 2000 CD-ROM. Instead, click Cancel.
5.At the prompt about keeping unrecognized file versions, click Yes.
6.Repeat this process with each file in the list.
How to Reinstall Outlook Express 5.x
1.Click Start, point to Search, and then click For Files and Folders.
2.In the Search for Files and Folders Named box, type msoe50.inf, and then click Search.

The default location for this file is in the C:\Winnt\Inf folder.
3.Right click the Msoe50.inf file, and then click Install.
4.Insert your Windows 2000 CD-ROM when prompted, locate the I386 folder on the CD-ROM, click Open, and then click OK.

The Outlook Express files are installed.
5.In the Search for Files and Folders Named box, type wab50.inf, and then click Search.

The default location for this file is in the C:\Winnt\Inf folder.
6.Right-click the Wab50.inf file, and then click Install.
7.Locate the I386 folder on your Windows 2000 CD-ROM, click Open, and then click OK.

This installs the Outlook Express address book.
Outlook Express is now reinstalled. Start Outlook Express to test its functionality. To restore your e-mail messages, address book, and other Outlook Express data, please refer to the backup articles that are listed earlier in this section.
How to Reinstall Outlook Express 6.0
To reinstall Outlook Express 6.0, you need to log on to the following Microsoft Web site and download Outlook Express 6.0. Follow the instructions on the Web site:

Please post back if you have any more problems or questions.

Back to Software Forum
3 total posts (Page 1 of 1)  

Related Forums