I’m working on a minor project for the Service desk manager to increase the level of service provided to their VIPs (C-level executives). One of my recommendations is to keep a file on each Executive containing various pertinent facts such as:
– name
– a detailed list of equipment they currently have including all related equipment specs
– list of Exec’s likes or dislikes (ex. Exec. A – dislikes small talk, any interaction should be clear, concise and as brief as possible.
Exec. B – is very social, likes to chat with analyst, prefers to have detailed instructions noted for future use.)
Can anyone out there think of any other information that should be gathered?
