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Service Failure at Startup

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8 replies

by crazyadmin

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I recently installed Internet Explorer 5.5 SP2 on a Windows NT SP6a. When it first booted after the upgrade, I receieved an error message stating that one of the services failed at startup (Task Scheduler). The specific error was "Error 2186: The service is not responding to the control function". When the Event Logs were checked, they came up with the following messages specific to this error "The Task Scheduler service failed to start due to the following error: The service did not respond tothe start or control request in a timely fashion. (Event ID 7000) and Timemeout (120000 milliseconds) waiting for service to connect. (Event ID 7009)"

Is there a fix so this service may again function correctly?

8 replies

by ann777

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS
The Microsoft Exchange Server version 4.0 Internet Mail Connector (IMC) service and the Microsoft Exchange Server version 5.0 Internet Mail Service (IMS) does not start automatically and the following event is logged in the Windows NT Server Event Viewer System log:

Event ID:7000
Source: Service Control Manager
Category:
Description:. The Microsoft Exchange Internet MailConnector service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
The following event is logged in the Application log:
Event ID 4086
Source MSExchange IMC
Category: Initialization/Termination
Description: Unable to start the service because the configuration could not be loaded from the Microsoft Exchange directory or Windows NT Registry.
If you try to start the service manually, a message window will pop up stating:
Error 2186: The service is not responding to the control function.

CAUSE
The IMC or the IMS has been set to log on as a system account or use the LocalSystem account.

RESOLUTION
Using the Services tool in Control Panel, select the Microsoft Exchange Internet Mail service and click Startup.

Under Log On As, select This Account. Select the name of the Microsoft Exchange System Account or an account that has service account administrator rights on the Organization, Site, andConfiguration containers.

by shanghai sam

Unfortunatly, the Task Schedule service does not allow the manipulation of the "Log On As" option. It appears that option is greyed out and in effect inaccesible.

by curacao_dejavu

To work around this problem, make sure that the Read-Only attribute is not set on the Schedlog.txt file in the %SystemRoot% folder.

or reinstall sp6a.

Leopold

by curacao_dejavu

check the ms kb Article ID: Q235536

The installation of the Offline Browsing Pack, a component of Internet Explorer 5, on a computer running Windows NT 4.0 replaces the Schedule service with the Task Scheduler service. This article explains the differences between the two services.

MORE INFORMATION
Prior to Task Scheduler, tasks needed to be configured using the AT command and the Schedule service.

By default, the Schedule service is installed with System credentials in the "logon as" section of the startup properties for the service. The "logon as" credentials needed to be changed to a valid domain/local account if the command required domain/user authentication to run.

The "logon as" field is not available for the Task Scheduler service. These credentials do not need to be configured for the Task Scheduler service because each individual task can be configured with unique credentials for the privileges required.

When the task is originally created, the user isprompted for the credentials required for this command. After the task has been created, the credentials can be changed in the "run as" field on the task properties.

NOTE: In order to use Task Scheduler, you must log on to the computer with a valid user account.

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