Windows

May or may not help:
Make sure you are using the same userid/password as used for the Exchange admin [check the userid MS Exchange Directory service is using]

There is also a log file written during install. I think its EXCHVERIFY.LOG on the root directory. You may want to review that.

Worst case - call Computer Associates directly. Given its a new install, they should help without hesitation.

-tony

I agree with answer #1.
Also, are there any other errors/problems with your Arcserve?
Best of luck!

It looks like the Exch.Agent is looking for license dat file on your server. In absence of other info, I assume that you are installing the agent on the Exchange Server itself. If so, is it on C: drive? If installed on other volume, then check CA web site and refer to Doc # 16068 "Installing Arcserve 6.6 Agents/Options to machines that do not have C: drives". Further when you do a re-install, make you that you delete completely folders like C:\CA_LIC & C:\CA_APPSW.

If you're installing Arcserve to a multi-domain environment, check your trust relationships. Document # 16049 should be a help.

Hope this helps! Good luck

Hi there !!!

I can think of two things here.....

1. The id you are using for the installation of the Agent does not have sufficient rights.

2. I think (I am not 100% sure on this)..you need to install the Cheynne Agent on the same partition where the Exchange is installed.

Regards

Viv

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