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Services stopped

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5 replies

by alzav

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Hi
We have two two sites. Each one with a win2000 server.
The sites are connected via VPN and are running Exchange 2000

In both sites we have the problem that, when we start the www publishing service, the following services are terminated unexpectedly after a few minutes (or sometimes after a few hours)
- IIS ADmin
- IMAP4
- FTP
- NNTP
- POP3
- Exchange Routing Engine
- SMTP
- WWW publishing

The event log only tells me that the services were terminated unexpectedly with eventid 7031(no information on the data field)

Note:
If I keep the www service down, all the services work without a problem.

5 replies

by joseph moore

This error is not specific to the service but it is generated by the Service Control Manager when it detects that a specific service terminated ungracefully. In order to troubleshoot this error look for other events, logs, etc.. that are specific to the service in question.
So, you might have a problem with www service, if when it does not run everything else is fine. Keep checking the logs for anything to do with www service. Fix that, and error 7031 will go away.

by timthetoolman

Hi,

For whatever reason, your www service is crashing and I suspect that it is being run in the same svchost.exe *process* that also runs the other services that fail.

So... www service has an exception, svchost.exe crashes and you lose all the services that svchost was running.

If that doesn't make sense to you, take a look at the following article...

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q250320

(remove spaces from above URL)

I suggest you create a new svchost group and move the web services into it. At least when the www service crashes, it wont bring down all those other services.

This is described in the above article.

Cheers,
Tim.

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