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Setup did not find any hard disk

By patb071 ·
Hello, I have an hp compaq nx7400 running xp sp2. Yesterday i installed PGP encryption did a reboot and now windoes will not boot. After i put in the pgp password i get "press F11 for Recovery" Thats as far as it goes. So i put in the xp install disk to go to the recovery console i press R then i get the following message "Setup did not find any hard disk drive installed in your computer" I get that also when i try press enter to do a clean install. I have ran a diagnostic for the hard drive through the bios and it passes. i have also removed the hard drive and put it back in. I believe PGP has nothing to do with the problem.

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Loading the 3rd parthy SCSI or Raid Drivers.

by LuisJR02 In reply to Setup did not find any ha ...

Perform the following steps to install the Intel Matrix Storage Manager driver during operating system setup:

Click F6 when you see a message in the status line that says, Press F6 if you need to install a third party SCSI or RAID driver. This message appears at the beginning of Windows XP* setup (during text-mode phase). Note Nothing will happen immediately after pressing F6. Setup will temporarily continue loading drivers. You will then be prompted with a screen asking you to load support for mass storage device(s).


Click S to Specify Additional Device.
When you see a prompt that says, Please insert the disk labeled Manufacturer-supplied hardware support disk into Drive A:, insert ;a floppy disk containing the following files: IAAHCI.INF, IAAHCI.CAT, IASTOR.INF, IASTOR.CAT, IASTOR.SYS, and TXTSETUP.OEM. Note Use the Floppy Configuration Utility to create a floppy disk with the necessary files.

Click Enter.
Select your controller from the list of available SCSI adapters. Use the up and down arrow keys to scroll through the list as all controllers may not be visible.
Click Enter to confirm your controller and continue. At this point, you have successfully installed the Intel Matrix Storage Manager driver and Windows setup should continue. Leave the floppy disk in the floppy drive until the system reboots. Windows setup will need to copy the files again from the floppy to the Windows installation folders. Once Windows setup has copied these files again, remove the floppy disk so that Windows setup can reboot as needed.
During Windows setup, create a partition and file system on the RAID volume as you would on any physical disk.

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Did you encrypt

by IC-IT In reply to Setup did not find any ha ...

anything? Sounds like the Whole Disk Encrytion package. There are instructions here on recovery.
You may need to logon and download one of their recovery images if you didn't make a recovery image.

https://pgp.custhelp.com/app/answers/detail/a_id/470/kw/Whole%20Disk%20Recovery/r_id/166

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