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shared printer problem

By rahul7mergu ·
am relatively new to IT. I have a shared printer that
occationally will not print. The users computer displays the
message that the job has been printed and can be picked up at
the printer, but the printer did not print the job. This has
been happenning for quite some time and no one seems to be able
to fix this problem.

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First thing I'd do

by NexS In reply to shared printer problem

Is try and narrow it down to a smaller scope.
Is it only certain users who have this problem?
Is it only specific types of documents?
Is it only specific applications that the failed jobs come out from?

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elaborate please

by brian In reply to First thing I'd do

you have a shared printer...is this shared from a workstation or shared as in connected VIA a NIC in the printer shared? If it is shared from a workstation however, remember XP Pro usually maxes out at 10 different connections to the workstation, and this will cause the problem to occur (i just had to add in a NIC to our network printer here because of this issue).

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