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Shared printer reboots PC

By mnr8294 ·
I am the Administrator for a small company w/5 windows 98 computers and 2 Windows NT 4.0 computers. one of the Windows 98 pc's has a shared HP Laserjet 4L printer - everyone can print to it ok, but at times when 2 of the 5 windows 98 pc's sends a print job it will reboot the pc that is sharing the printer - I have tried setting the spool settings to print directly to printer and set it to RAW - fixed it for awhile but then started happening again - I ran a scandisk on all the pc's and the problem continues - I have also tried reinstalling the printer driver - still happening - checked for loose or broken cables but all seemed ok - any ideas?

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Shared printer reboots PC

by dmiles In reply to Shared printer reboots PC

Another option will be to open the control panel and click on the network neighborhood icon,click the file and print sharing button,now check the configurations to see if any settings has changed.

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Shared printer reboots PC

by mnr8294 In reply to Shared printer reboots PC

File and printer sharing are enabled if this is what you are suggesting - they would have to be if all others can print to it - or are you suggesting i do this on all other pc's - if so - they are sharing as well.

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Shared printer reboots PC

by Brian Lusk In reply to Shared printer reboots PC

I don't know how old that system is, but you ought to check the following non-printer related items on the print server as well:

Perform a diagnostic test on the hard drive
Check the CPU fan on the print server
Check the power supply on the print server
Check the network card on the print server
Clear the TEMP directories

Also check your LPT port type in the system BIOS. You probably want ECP/EPP or equivalent, but try others if that doens't help.

And, since only two out of the five machines seem to cause the problem, I would check these other items on those PCs:

Set bi-directional printing to OFF
Set data spool type to RAW
Check that they are using the same protocols for the network as everyone else
Try an older Windows-provided driver
(like LaserJet 3 or series II)
Check for patches on those PCs
Check those PC's network cards

Sorry if these suggestions seem pretty general, but I don't think there is a problem with the driver or the printer. It sounds like either a network or

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Shared printer reboots PC

by mnr8294 In reply to Shared printer reboots PC

I have done some of these things but this is the most logical answer i have recieved so far - will try the others and let you know - Thanks )

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Shared printer reboots PC

by eswoodland In reply to Shared printer reboots PC

Would it be possible to connect your printer to one of the Windows NT machines? or to upgrade this PC to NT? My experience with sharing printers on 95/98 has never been a good one. It always seems to have problems, no matter what you try. NT does a much better job of printer sharing. Hope this helps! Good Luck!

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Shared printer reboots PC

by mnr8294 In reply to Shared printer reboots PC

I have thought of this as well but not possible both NT machines are for the managers of the company and they wouldnt like the traffic it woould create in their offices. But this is the logical answer i can't do.

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Shared printer reboots PC

by ARWJnPlanoTX In reply to Shared printer reboots PC

I'm sure you already verified you cable connections. Try using a different printer cable. Also verify your network connections. The two PCs causing the problem may have faulty network patch cables. You may have one or more bad ports in your hub(s).Al

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Shared printer reboots PC

by mnr8294 In reply to Shared printer reboots PC

Cables were checked when purchased new and so was the new hub.

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Shared printer reboots PC

by seanw In reply to Shared printer reboots PC

The best thing to do would be to get an HP jet direct external network interface for the printer and use the HP jet direct software for windows 9x. ( It will also work with NT) This will allow you and everyone else on your LAN to print directly to the printer without a need for a dedicated server.

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Shared printer reboots PC

by mnr8294 In reply to Shared printer reboots PC

Another logical answer but is not financially at this time. Future implementation.

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