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Shared Resource Problem

By brianchenoweth ·
I am using Exchange 5.5 and Outlook 98. The problem I am having is that I have a bunch of conference rooms (like 5) and would like to have certain people directly book meetings. Each conference room is setup as its own mailbox. With Outlook I have found that it will not automatically accept meeting requests unless the mailbox is open. So now my question is how have multiple mailboxes open at the same on one machine so it will accept the requests. And yes, I know how to have one profile open multiple box at the same time but it does not automatically accept the meetings. Is there a setting here that I am just not seeing? Or if there is a better way to set this up - please let me know.

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Shared Resource Problem

by stromn In reply to Shared Resource Problem

I have just set up our conference rooms this same way only we used Outlook 97 and Outlook 2000. I used the instructions Microsoft has on their Knowledge Base. The article number is Q160302. It is titled "OL97: How to Open Someone Else's Calendar or Other Folder".

Basically, you have to log on to each conference room and set up permissions by right clicking folders in the folder list and then the permissions tab.

Follow the directions on the article and I am sure you will have no problems.

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Shared Resource Problem

by brianchenoweth In reply to Shared Resource Problem

Already tried this. It didn't acomplish what I want.

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Shared Resource Problem

by Ian Mclaws In reply to Shared Resource Problem

I encountered a similar situation trying to use Outlook for studio bookings. After much digging, I discovered that when you use a single MAPI profile to open multiple boxes, some (not all) of the tools \ options only take effect on the first listed box, no remedy known. I solved the problem by going a different route. I configured a public folder, with a calendar-like form. Prospective bookers simply open the public folder, view free time, and slot themselves in. I did find that I had to carefully control permissions, but everything works fine.
Let me know if you're not sure how to accomplish this,(peer mail), and I'll give you a pointers list.

Good luck,

Ian

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Shared Resource Problem

by brianchenoweth In reply to Shared Resource Problem

Poster rated this answer

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Shared Resource Problem

by Ewing Bettles In reply to Shared Resource Problem

You are actually defining 2 seperate issues:

1. Direct booking meetings for a resource account using outlook 98 - this process is described well in the MS Knowledge base article Q180424.

2. Automatic Meeting Request processing for multiple resource accounts using outlook 98 - this is described in the MS Knowledge base article Q181988, using a single delegate account.

I would recommend that you set up all of your resource accounts to use a delegate account for auto request processing (as described in Q181988), then add permissions to each resource account as required to enable direct booking (article Q180424).

You can find these articles through the internet by using the following MS site to search by article number:

http://search.support.microsoft.com/kb/c.asp

(make sure there's no spaces in the above link)

Hope this helps, -Ewing

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Shared Resource Problem

by brianchenoweth In reply to Shared Resource Problem

Thanks! This did the trick. I was previously missing the delegate part.

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Shared Resource Problem

by brianchenoweth In reply to Shared Resource Problem

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