SHORETEL 560 IP PHONE - with a Dead Hanset

By MPLaCroix ·
We have a ShoreTel 560 IP Phone whose handset has gone "dead." It receives and makes calls, the speakerphone works, but the handset doesn't convey or receive sound. Is it an audio setting issue or something else? Switching out the handset with one that works on another phone did not resolve the problem.

Thank you!

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