Windows

Well first of all, you've noted he has a virus or two. If you have run a full scan and detected viruses, have you tried to remove them?
What are they?
Have you run Adaware or Spybot for spyware too?
Sounds like a trojan, but you would have to clean everything else out first.

It usually helps to run system file checker AFTER removing malware etc.

If he doesn't have a lot he REALLY needs, which should either be backed up or not stored on the computer anyway, then it may be easier and better in the long run to reformat. I've had loads of home users PC's where it just makes moe sense to format than try to fix.

You end up with a different build every time and they install a whole bunch of NEW free stuff to play with.

If you do reformat, it's always nice to install and configure AVG antivirus (Far fewer probs than Norton, it's FAr more resourceful! and it's FREE! http://www.grisoft.com ). Then install and update Adaware: http://www.lavasoft.com
then go to Mozilla and install Firefox instead of IE as a default browserand Thunderbird for the email client.

This will REALLY give him the leading hand on picking up the BS from Web surfing, email etc. in the future.

May complain about the reformat but they are ALWAYS elated afterwards! SPEED, SPEED, SPEED YAY!!

Yes i did all the scans i could with what he has on his system. Adaware was bad i removed over 90 elements from his machine. I also removed 6 trojans and 2 worms.

I can not find the rest as IE wont stay open long enough for me to use trend micro and the 2001 uninstall problems wont allow me to install his 2004 he purchased. So either i am deadlocked and truely need to format or there is another way around that i can not think of. Other ideas will be helpfull before i just go and format his machine.

Hi

Have you been here:

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/c696fe1a8e8e909385256edd00478e86?OpenDocument&src=bar_sch_nam

This gives detailed instructions on how to uninstall NAV.

Let us know how you get on.

Good luck

Download AdAware SE and Spybot and definition updates on another PC. See links below:

http://www.lavasoftusa.com/default.shtml.en

http://www.safer-networking.org/en/download/

Download Stinger from:

http://vil.nai.com/vil/stinger/

Burn to a CD and install on problem PC.

Definition update for Spybot is self installing. Update for Ad-Aware must be unzipped and copied to program folder.

Dalton

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