My team is working towards building a sofware product for xyz company. All the features in the product are built as specified in the SRS. However, an additional condition that was required was not included in the SRS. This was not caught during the multiple number of reviews that was done by the client.
During testing, the client who reviewed the document N number of times has spotted that this feature is missing and his comment is “The feature is not there in the SRS. This is a stupid way of writing the SRS”..thus indirectly blaming and calling the author of the SRS a stupid.
Should the clients comments be considered offensive? What is the right way to convey to the client that such comments are not acceptable because the requirements are provided by them and reviews are also done by them.
