IT Employment

I was hoping to find someone who worked a help desk, in order to dispel some of the negative reports you hear.

I suppose it depends on how bad your present job is; it's all relative. ;-)

Aloha,

call the help desk a few times a week..at different times, with different problems....and hopefully with diff people.

see how the help desk is trained to respond.

this way you get a glimpse inside...and a heads up on what may be expected from you.

as far as the compensation..I would suspect, you are more inclined to the benefits of the job, no disrespect meant btw, than salary compensation...a financial planner is really whom you should consult in that area.

You may perform some due diligence also to find out what the current wages statistics are for this kind of work in your area/region...so you are getting your fair share..and likewise, you aren't pricing yourself off the charts.

good luck...

Aloha
hydrodane

Actually, it's my age that gives me the indecision. Inertia.

LOL. Do you mean home users?

First you - tactfully - have to find out what THEY mean by "Login".

Will the pc even boot? Are they at the log-on screen and nothing happens? Do they (as usual) just mean they can't get their email?

If a password issue, you can boot them into safe mode to the admin account - (If XP)

(Unless their long gone ex boyfriend set up the computer 3 years ago, and set the admin PW as his favorite private body part.)

If it's Vista, you can reformat and install XP. ;-)

Of course, you have to first find out the OS. I find that singing the opening fanfare works best to acertain this, sinc emost home users don't know what "Operating System" means.