Windows Forum

Ask something
Discussion Locked

shut down problem

0 helpful
12 replies

by neil's space

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I am running w/98 on my machine, ever since I installed Norton A/V it won't shut down correctly, this was ok while on the old AT power supply, because before shutting down I got a screen asking me to "press any button" and then only did it offer theSafe to turn off option.
With the ATX case I get the same, but cannot turn it off at the button.What steps can I take to correct this?

12 replies

by thechas

If your system was shutting down properly before installing Norton A/V, go to www.aumha.org and go through the stpes of the W98 shutdown trouble shooting guide.

If it did have some problems before installing Norton, check the following:
1. IS power management enabled in BIOS settings?
Some motherboards will not shut down automaitically if Power Management is not enabled. Most AXT motherboards ignore shut down requests from the power button unless Power Management is enabled.
I have seen a couple of motherboards that had to have ACPI enabled in order to shut down automatically from Windows.

2. Are your motherboard (chipset) and video drivers up to date?
Video driver issues are the number 1 cause of W98 shutdown problems.
For a few video cards, I have had to update the video BIOS (from the card mfg) in order to correct shutdown problems.

Chas

by shanghai sam

No problems before N/A/V installation Have gone through win98 help troubleshooters a few times been told by it to contact network administrator. If I remove NAV the problem stays,But after formatting and loading win98 everything works ok until reloading NAV then same problem, I think it could have soething to do with the files written into the registry or some thing to that effect, sadly I don't know too much on this as I am relatively new at this, completed the N+ but dont have enough background on the registry etc.
Oh yes the PWMNGT is enabled.

by volovoy

Create shortcut with command line -
rundll user.exe,exitwindows
Use this shortcut to shutdown your computer.Also read MS KB article Q234216.

Good luck

by neil's space

Did the short cut command, it worked, the pc shut down, but the same message appeared and I had to once again press any key, when it gets to the "it is now safe to -----" I give the 3 finger salute and wait for it to start booting up before windows starts I turn it off at the button, I will now try The to read MS KB Q234216

by mcurtis

Check this in your registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\ProductControl] "ShutdownWait"=dword:00000000

The number should be all zeros.

by neil's space

have everything up to intel, then in intel I have a 3d scalability kit and none of the others mentioned.checked through almost entire regestry. found most setting =00000000.

by mikew5

on atx systems you can hold the powerswitch for 3-5 seconds and it will powerdown. but you will still recieve the scandisk nag screen..
also i found a freeware program at grc.com called wizmo (windows gizmo)that works very well copy it to your windows directory and make a chortcut to it like this "C:\WINDOWS\wizmo.exe exit!" it works everytime!
and no nag screen!

This discussion is closed to new replies.