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shutdown and IE 6 problems..

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by the taz guy

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i'm having problems shutting down. i get the cursor blinking about 2-3 inches from the bottom right corner of my black screen or red and black horizontal bars that fill up the screen before i shut down and i have the hold down the pwr button to restart my cpu now. once i do pwr down i get the RGB(red,green,blue) on my screen. Why or What can i do to fix it?? Also now about everytime i start IE 6 i get the "error has occured need to send error report to MS" what can i do to fix that also? need big help!!

3 replies

by thechas

Some more details would help provide a solution.
What version of Windows?
How much RAM?
How much free hard drive space?
What programs run in the system tray, and in the back-ground (atl-ctrl-del)?
Are there any "?" or "!" marks in device manager?

There are many potential causes.
The first thing to do, is to update the system drivers.
Motherboard / chipset
DirectX
Video Card
Sound card
Modem

Then, check for "critical" and compatability updates for Windows.
www.microsoft.com/windows then click on Windows Update.

Follow up by cleaning up your hard drive.

Delete files more than 2 weeks old in the Windows\temp folder

Clean out your cookies, and internet cache files.

Run AdAware from www.lavasoftusa.com

Shut down all system tray and back ground programs and run scandisk and defrag on all drives.

You may then need to remove and re-install IE in order to finish the repair.

Chas

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