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Shutdown Error

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2 replies

by hoggsy

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User running HP tc4400 laptop is getting a shutdown error;
Windows - Application Error
The instruction at "0x7c9105f8" referenced memory at "0x00000010". The memory could not be "read".

I have checked the event viewer and got the following;
Details
Product: Windows Operating System
ID:26
Source: Appliation PopUp
Version:5
Symbolic Name: status_log_hard_error
Message unable to load device driver: device driver could not be loaded.

User Action
Reinstall the program to restore the driver to the correct location.

Version 5.2
Symbolic Name: STATUS_LOG_HARD_ERROR
Message: Application Popup %1 :%2

The program could not load a driver because the program user does'nt have sufficent privileges to access the driver or because the driver is missing or corrupt.

Any help or clues or new idea would be much appreciated this has been giving me a headache for a week now.

2 replies

by ic-it

Error description. There should be a reference to a dll.
Does this occur only when attempting shutdown or when launching an application?
You may want to reinstall the offending program and/or add that to the DEP exceptions.

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