Windows Forum

Ask something
Discussion Locked

Shutdown problem - Any ideas?

0 helpful
6 replies

by linda

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

My Win 98 has started misbehaving (again)

Serial no. C772100537
Model Packard Bell Pulsar C400/S

Windows says it is shutting down but then will either hang on that window or go to a black screen covered with lines of dots and a cursor that won't move. After shutting off via the button on box when re-boot sometimes it boots up okay and others it will run a scandisk. The crash is not consistent (it doesn't happen every time - just enough to make it a complete nuisance). Troubleshooting says everything is running fine.

Any suggestions?

Linda Sawicki

6 replies

by linda

thanks - it helped knowing exactly where to go - I've spent hours on microsoft site before now. i tried a few things + it seeems to have been linked to APS.

by thechas

There is a good shut down trouble shooting guide posted at www.aumha.org

I would start by going to www.microsoft.com/windows
Click on the Windows update link.

Make sure that you have the large hard drive cache update, and any other updates that refer to CPU or drives.

Next, install the latest video driver for your system.
Packard Bell support in the US is handled by www.priorityonesupport.com

If all else fails, you may want to install the shutdown supplement from Microsoft.

Chas

This discussion is closed to new replies.