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Locked

silly user

By Jaqui ·
So, Tuesday I spend 12 hours dealing with a malware infestation.

silly user installed mysearchbar toolbar into IE.
which installed:
Trojan FakeAlert.M
Trojan Generic7.QAQ [ 8 instances ]

what was nice was that after the malware wouldn't remove through ripping it out of the registry, deleting the installed files etc, that a clean new install with AVG 8 found the malware installers in the data backup before they were able to re-infest the system.

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Ugh...

by boxfiddler Moderator In reply to silly user

I've been through that with a couple of clients. Upon returning their machines to them, I add a giant 'stickie' to the desktop containing a list of instructions on how to avoid that in future. In both cases I got the machine back in less than 6 months. That time, upon return, the sticky had the same list of instructions, along with a line that read, "Don't even ask me again. Go pay somebody big bucks." Haven't seen either machine again, thankfully.

Have had an occasional question via email that leads me to believe these two are doing as they should to keep their machines clean.

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I LIKE silly users

by jdclyde In reply to Ugh...

I make most of my money on them... B-)

Depending on the infection, I opt for a wipe/reload. After clearing out an infection, it is hard to insure that the system will be stable.

I give them the option, clean and pray, and maybe have to reload anyways, or just go straight for the reload. $120 and two days later, they have their system back.

I will fix it as many times as they can break it, but the pay is the say everytime. Them breaking windows is not covered.

The only time I have ever given an ultimatum was for my buds dad. he had a friend that likes to tinker but sucksass as a tech. real sloppy work. I never charged his dad, just was doing a favor and got everything working. left, and got a call two weeks later asking me to fix the system again. "Don" had come over and pooched it. I fixed it, and told them if they EVER let Don touch the system again, to not call me for any more service because I was not going to clean up after this guy (and HE was charging them),

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I like the income...

by boxfiddler Moderator In reply to I LIKE silly users

but I also like to have enough time to work in the garden and just sit in the evening. Not to mention cruise TR. Those two have been a frequent pain in my wazoo for several years for the simple reason that they won't follow instruction. See ya. My time is worth more than just money.

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I was mean

by Jaqui In reply to I like the income...

I told him third strike and he gets linux, his XP disks broken in two.

this was the second time he had installed mysearch toolbar.

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Not so sure...

by boxfiddler Moderator In reply to I was mean

that is mean, Jaqui! You probably would be doing him a favor.

I've been fiddling for awhile now with Ubuntu, and I haven't broken it yet. I would have if it were Windows.

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for him, it is mean

by Jaqui In reply to Not so sure...

since WEBSHOTS doesn't run on linux.
[ CNET owns Webshots you know ]

then, naturally, I would have to lock his desktop so he couldn't bury it under a million links to webpages like he does windows.

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Let's not leave out...

by boxfiddler Moderator In reply to for him, it is mean

the multiple tool bar nuts. One of mine had google, yahoo, mapquest, ebay, and wikipedia. No room left for page content! Yipes.

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yyyou mmean

by Jaqui In reply to for him, it is mean

the multiple malware nuts.
anything that is not part of the browser as shipped is not needed.

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Oh, like the new AVG tool bar?

by jdclyde In reply to for him, it is mean

WTF does an antivirus need to load a tool bar in the browser for???? :0

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toolbar?

by Jaqui In reply to for him, it is mean

I didn't install it.

I couldn't see a need to have an antivirus toolbar in a browser either.

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