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simulating another network

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by sundi712

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We are looking for a better way to troubleshoot issues when assisting customers that contact us from off-campus here at a university that I work. The reason for this is we have certain services (such as one research tool known as Galileo) that only prompts for a password when a user is off-campus. When on campus you are able to access all resources, as I believe it validates the computer based on IP address. It is difficult to assist someone when they are unable to login because employees here on campus can access the Galileo resources without validation.

We have tried using various anonymous web browsing websites but these do not consistently work. Does anyone know of an application or reliable websites with a reliable "proxy" service?

Thanks!

7 replies

by sundi712

this is not possible because the authentication that is used is state-wide throughout 30+ Universities through one ISP, which is something that is out of my control. All Universities are in this large IP range that I doubt they will make a slight change just for us.
Thanks for reply!

by charliespencer

Can you put one machine on a dial-up ISP? That would give the machine a different IP and effectively function as an 'off campus' system. You can get Windstream for less than $20 a month, a cheap price to pay for the troubleshooting capability you'd gain.

by brenton keegan

It sounds like this Galileo service is a service that your university has paid for. What seems to be happening is that Galileo doesn't ask for authentication from anything coming from your public IP address(es) (or any other public IP addresses of other paying customers)

If you want to grant off-campus students access to these resources, I have seem a proxy sever used for this solution. This will allow these off-campus individuals to essentially appear as coming from the university.

What exactly are you trying to troubleshoot in this situation?

by charliespencer

On-campus users aren't prompted for login credentials by Galileo because of their campus IP addresses. The off-campus users have access, but are prompted for credentials because of their off-campus IPs. The support team is looking for a way to have an off-campus IP so they can replicate login problems the off-campus users may be having.

At least, that's my take.

by brenton keegan

With that in mind, the original post makes a lot more sense.

In that case an offsite proxy server would work. It seems like a pretty "heavy" solution for what they want to use it for. I don't know what else would work though.

by sundi712

are you aware of any trustworthy and dependable proxy services that I can use? I will also researching this just wanted to know if you knew of any right off hand. I am not going to use any proxy server that I might sometimes retrieve from one of those free sites at home

Thanks

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