I have been in business for 5 years now working for myself, Mostly working with home users and small businesses.
I have presently had a Medium Sized Business approach me about maintaining there network amongst other things, and they asked for both a proposal to add three systems to the network, a network printer, and extend wireless range to whole warehouse, they also asked for a SLA and Maintenance Schedule and with that they might consider a 12 month contract.
Issue for me is I have never dealt with a client of this size, and I have no idea how I go about writing and presenting both the proposal and the SLA, not to mention a contract.
I would really appreciate some advise and help in this regard, I would really like to make a good impression on this client and have the knowledge to be more professional and gain higher level client in the future.
Thanks for anything
