Slow/Lag Issue

By mibarra ·
We have a remote office on another island (we are hawaii based) and they work in Citrix, now they have recently started complaining about their computers being slow, ie: they will be creating an email, as they are typing nothing on the screen will appear but a few seconds later the sentence will then come out.

If they are trying to open something that usually takes less than a second to open, it will lagg and take 5+ seconds.

Now we have been able to monitor around the time it has happened and theres nothing absolutely unusual. Boss is thinking its print jobs but my remote users are telling me that they arent printing anything big.

Could it be anything else? Has this happened to anyone else? We also have 2 other remote offices and we havent heard any complaints from those other remote offices.

Were stumped.. can someone suggest something? I appreciate it..

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All Answers

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by soujisama In reply to Slow/Lag Issue

for all computers to become laggy at a time, theres a high probability the computers have been infected. open up task manager and find out whats taking all your processing power

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What to do...

by CaptBilly1Eye In reply to Slow/Lag Issue

Your situation may be due to Spyware, Adware or Malware.
Try emptying your Internet Cache*

Here are excellent tools for removing spyware, malware and adware:


Spybot Search & Destroy:


X-Cleaner Micro:

If the issue remains, I recommend you download and run HiJackThis ( and post the log file it creates in one of the many forums dedicated for that purpose. I recommend that you post your HiJackThis log where there are many people who specialize in working with them. Try here:
You'll have to create a login but I think you'll find it to be the easiest and best way to resolve your issue.

When you finally get everything cleaned up and running smooth, here are great tools to help you avoid getting that garbage again:



and to quickly clean out the places where their installers usually hide before you shut down or reboot - ATF-Cleaner:

On the other hand, if you believe your issue is related to a Virus or Trojan...

using AVG Free ( or your own anti-virus program, with the latest virus definitions, perform a full system scan in Safe Mode. You can also use McAfee Stinger (

I would also use this tool: RootKitRevealer (
or AVG's free RootKit detector and Remover: (

If you determine that there is indeed a virus involved,
I recommend you go here: .
TrendMicro has always been my favorite source for virus information and removal.

My second choice would be BitDefender. Here's a link to their extensive library of free removal tools:

Please let me know what ultimately resolves the issue.
Good Luck

* To empty the Internet Cache - if you are using IE7, open to a browser window, click on Tools, select Internet Options, in the Browsing History section click on Delete and then in the next menu click on Temporary Internet Files 'Delete Files.'
If you are using IE6, click on Tools, select Internet Options and then under Temporary Internet Files click on the Delete Files button.

If you're nervous about removing things found by spyware scanners, you can always create a System Restore Point as a safety net.

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by CaptBilly1Eye In reply to Slow/Lag Issue

Were you able to resolve your issue?
If so, what was the answer?

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