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slow response opening file by unc-path

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by jlaar

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After installing Arcserve 2000 AE with TLO and SAN-option and BAOF (and ie5.5 because else arcserve doesn't work) on a NT4 enterprise server, I experience problems when I try to open a document on the server via an UNC-path from another workstation or server. It takes more then 30 seconds to open the document (txt, doc, htm or whatever). Opening the same document via a drive-mapping shows no problems.
I uninstalled ie5.5 to see if this would help, but apart from the fact that Arcserve doesn't work anymore, it has not the desired effect. Also stopping all the Arcserve services is not the solution.
Does anyone have any suggestions where to look?

9 replies

by hmiller10

See Microsoft Q article 226370. Your problem may be with Microsoft's Task Scheduler and not IE 5.5

by jlaar

I read the Q-article and it looked promising! A shame it wasn't the solution :-( Thanks for your answer anyway. And if you or someone else may find the answer, the points are still yours to take :-)

by wado

perhaps your name to IP resolution is not working properly. make sure the server name is being passed to your wins server and/or dns server with the correct IP address.

Using a network packet sniffer, have a look to see how the clients are resolving the ip address.

I have seen similar problems before. The mapped drive works quickly because it already knows where to look whereas using the UNC method, the client is pobably resorting to using broadcasts to find the host.

by jlaar

OK, this was one of the first logical thoughts I had too. But there have been no changes to workstations and servers in wins and dns for the last 2 years nor in the networkstructure. Problems started the minute after installing Arcserve 2000 with mentioned options and IE5.5. Also all possible patches, sp's and fixes have been applied to Arcserve and IE5.5 with no result. Can you explain this because a deinstallation is no option either!? The problem still exists....

by _dt

As you seem to have spent some time looking at the various Q articles, does this also mean that you've reapplied NT4SP6a + hotfixes back onto the server? It might be that AS2KAE has overwritten a system DLL somewhere.

by jlaar

sorry for the slow response, but I was on holiday. I already applied the sp and hotfixes but that didn't work either... :-(

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