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Small Business Server Fax issue

By stewart.shram ·
I have SBS 2003 and the fax service does not seem to be working correctly,

When system 1st installed the fax service worked fine with a US Robotics External modem, then it just stopped working, I have changed the Modem over to 3 different external modems with up to date drivers, however this still does not work,

What happens is the modem will pick up the call however the server will not answer the fax call coming in.

Is there a fix for this or has any other person had the same type of problem.

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Yep I have the same problem

by stephen In reply to Small Business Server Fax ...

Stewart I have the same problem exactlly ... changed the modem etc... btu no joy ... I am afraid I have not worked out a solution yet.....

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Change the driver

by Claudio Caballero In reply to Yep I have the same probl ...

I had the same problem and changed the driver to "Standard Modem" and then all was well.

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How to install standard modem

by stephen.allen In reply to Change the driver


This may be a dumb question, but where do I get the standard fax modem driver and how do I install it?

I have a similar problem. Fax was working fine, we had a power outage, then the fax modem would not pick up. Bought a new internal US Robotics (USR5699B) and the fax modem still will not pick up the call.

Running SBS 2003 SP2

Many thanks

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by stephen In reply to Small Business Server Fax ...

Thanks to this forum , I have now solved my problem by buying an external US robotics modem and using the standard modem driver , but I have also done some investigation...... and basically if you are going to use an internal pci or a usb modem , make suer it is on the Microsoft approved hardware list for SBS 2003. If you buy an external serial modem ... most of them will work if you use the standard driver.

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same problem

by descarl In reply to Small Business Server Fax ...


I've been having a similar problem, although in my case I can hear the modem answering (USR Sportster External) but when I call the number with my phone it continues to ring on the phone while I hear the modem answering on the server. Tried changing the modem driver to standard but still I can't received a fax. The log within SBS states the call is answered and then after about 30 seconds states the call couldn't be answered as a fax call.

Any suggestions??



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