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smart card

By jacobjohns ·
some of users in my organisation is facing problem with smart card.All the machines are XP Professional and 2000 server.While they are connecting the VPN server using smart card to Microsoft,Redmond, the connection couldn't established correctly.So every time I used to remove and re-install the VPN Connection and smart card utilities and also I have to update security.What is the exact problem?Is there is any troubleshooting without reinstalling the connection? pls help

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