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SNAP Server FTP issue
It works great... except (isn't there always an exception??)...
There have been a couple of users that want to access this resource from home and have run into problems.
User 1 (Brian) uses Comcast at home. Brian cannot use his PC to connect to the above FTP site. We have tried the DOS ftp util, IE's built in FTP client, and SmartFTP. We get a connection reset message. Brian _CAN_ get to OTHER ftp sites without an issue (he can log into my web's FTP site for example). We tried this with and without his router in the mix. We've tried with and without Passive mode disabled.
User 2 (Kim) Kim works in a satellite office to the main office where the SNAP is located. Her office is on Verizon Business DSL. From her office anyone can reach the home SNAP FTP site. Since Kim is working from home for the next few months, Kim brought her PC home from the office. She uses Verizon DSL at home. Kim cannot use her work PC from home to connect to the above FTP site (even though it worked in the office). We have tried the DOS ftp util, IE's built in FTP client. We get a connection reset message. Kim _CAN_ get to OTHER ftp sites without an issue (she can log into my web's FTP site for example). Kim does not have a home router. Her other PC at her house also cannot get to the SNAP FTP site.
To summarize: Some people can connect remotely to the SNAP FTP site without issue. Some people cannot connect to the SNAP FTP site but they don't have issues connecting to other FTP sites.
I haven't been able to find anything obvious about the SNAP FTP software that would indicate that some inbound connections would not work. I'm really not sure why we are having this issue but it is becoming very frustrating...
TIA! Michael