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Snow white E-mail Message

By charles_r_conic ·
My computer at home is not allowing me to use windows. I got a strange e-mail that had a message about snow white and I think the Virus infected my machine. I spoke to Gateway and they told me that I needed to get virus Software to clean it. I bought Virus Scan, the problem is that it comes in a CD, Not on diskettes. When I turn my PC on in normal mode I cannot do anything because of all the error messages that come up. When I go into safe mode, I cannot access my CDRom drive. I wanted to re-install windows 98, but that also comes on a CDRom. Does anyone know what I can do next? Does anyone know where I can get virus software on a diskette? Is there a command that I can run from Dos that would correct enough files that I can use Windows98 in regular mode, so that I can run the virus software? Do I need to get another kind of Virus software, maybe Norton? CAN ANYONE HELP ME?

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Snow white E-mail Message

by dcosgrove In reply to Snow white E-mail Message

I would assume the message was the hybris virus. I believe that was the message that it came packaged with. The newest norton patch will repair it, the problem is getting it on your machine. You apparently have internet access, so you mat want togo to the norton web site and get the istructions on manual removal. There are several files and at least one runonce command in the registry responsible for your troubles.

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Snow white E-mail Message

by charles_r_conic In reply to Snow white E-mail Message

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Snow white E-mail Message

by rmccabe In reply to Snow white E-mail Message

Did your copy of Win98 come with a setup disk? If so, you can boot from it to do a reformat and clean install.

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Snow white E-mail Message

by charles_r_conic In reply to Snow white E-mail Message

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Snow white E-mail Message

by 4U21DER In reply to Snow white E-mail Message

Your AV software should have come with an Emergency Boot disk that contains generic cd rom drivers. If not gateway should have provided you with a boot disk when you bought the PC. If not you will need to make or borrow one.

Once you have a bootdisk. You need to boot from that disk. Format the Drive(s).

Most modern PC's allow you to boot from the CD. You may need to check your CMOS setting to see what your boot devices are. You may also need to adjust the order in wich your boot devices are checked.

I typically set mine like this.

1.) Floppy Drive
2.) CD-ROM or (Zip/Jazz/LS-120/SCSI etc..)
3.) Hard Disk Drive 1 ( c: )

Once you can boot from the CD, all you need to do is insert your Win98 cd and follow the setup instructions.

!!*!! Caution! Make sure you BACKUP any files that you need, as the format wil effectily wipe out (erase) all your files.!

If this is too much. Have a gateway tech walk you through restoring your PC to its orginal Factory state. Then install your new AV software.


And last but not least. Dont open unknown email attachments. My rule is "if there is ANY doubt, Delete it! "

Good Luck!

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Snow white E-mail Message

by charles_r_conic In reply to Snow white E-mail Message

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Snow white E-mail Message

by ksreid In reply to Snow white E-mail Message

What I often do to scan systems is to use a Mcafee VirusScan Emergency disk! You have to have access to Mcafee software to create this disk, so if you know someone who uses this software, make a copy of the diskette or create a new one from the software and use it to scan your system. The disk is bootable so the virus cannot affect its outcome. Of course you would have to destroy the disk or at least the software on the disk for legal purposes.

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Snow white E-mail Message

by charles_r_conic In reply to Snow white E-mail Message

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Snow white E-mail Message

by jpt In reply to Snow white E-mail Message

My sister had the same virus on her computer and a spiral was in the middle of the screen. I rebooted the computer and held down the shift key and the spiral didn't show up so I was able to access the computer. Once I was able to access the computer I went to McAfee's website and downloaded the trial version anti-virus software and installed it. Once installed I did a scan of the computer and was able to cure all the problems.

Hope this helps.

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Snow white E-mail Message

by charles_r_conic In reply to Snow white E-mail Message

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