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So do you think

By zlitocook ·
That because of technology you spend less time talking to people in person? Or have trouble interacting with people because of technology?
I have been reading and talking with people, some were old hat i.e. they called or went to the person. And on the other side were the people who only talked to a person to get into the computer or were sitting at their desk and did things to help behind their computer.
The reason I ask is that IT people seem to be less talkative or they need to get back to you. And when they do it is by IM, Communicator or Email.
No one interacts in person any more.

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I spend more time talking to them

by NickNielsen In reply to So do you think

The nature of my job is such that I am usually unable to talk the end user through the fix and must go to the site. Since I am responsible for 18 different sites and respond on a call-by-call basis, I don't know from day to day which site(s) I will go to. Because of this and the distances involved (my territory is I-20 wide and 240 miles long), each time I visit a site I make a quick walk-around to make sure the equipment is all functioning. The easiest way to do this is to talk to the people using the equipment and ask if they are having any problems.

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Person to person interface

by mjd420nova In reply to So do you think

I find the biggest failures are with the person to help desk interface. Too often the help desk person doesn't really understand what the user is trying to describe as an indication of a failure. Fortunatly I spend a lot of time in the immediate area of most users I service, and in some cases tell the user the correct terms to use when calling in a trouble. I work in an area of over 50 buildings and make daily visits to most areas. Some users will tell me of a problem they called in, or ask me about a fault and if it really is a problem. The help desk problem is two fold, the user calls the corporate help desk, and they in turn call the service help desk. Descriptions can really get twisted around and often seldom match the real trouble.

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The telephone game

by NickNielsen In reply to Person to person interfac ...

I encounter this problem also. As a contractor, my calls come from the end user through their corporate help desk to my corporate dispatch to me. Critical data is often dropped, and I find myself 200 miles from my parts drop with either the wrong parts for the call or no parts at all.

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I have

by zlitocook In reply to Person to person interfac ...

Tought most users how to talk with the help desk. And also what they need before calling. I have them do screen shots if possible or to write the exact error or problem down. It then can be emailed to the help desk.

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This is possible with a lot of IT people because

by Deadly Ernest In reply to So do you think

a large number of them have minor autistic syndromes, and are very good with technical things and poor with human interactions - thus they end up in industries like IT. Some, like my son, have problems udnerstanding what is said to them as most people talk faster than they can comprehend things. Thus the need to have it all given to them in writting, they then have time to think about it and respond.

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I hear that

by zlitocook In reply to This is possible with a l ...

Allot of vary smart people have some type of problem, Bill Gates was one of them.

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Too true a lot do, and when they have an auristism sydnrome

by Deadly Ernest In reply to I hear that

issue they spend much less time on interacting with people and much more time on working with physical things, thus they get more done in that sphere.

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for me

by Jaqui In reply to So do you think

it's about 60% in person, 39% through the computer and 1% on the phone.

I really do prefer to ber face to face, body language is such an important part of communication.

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I communicate with more people

by sMoRTy71 In reply to So do you think

For years, people have been all doom and gloom about technology making people less social and more isolated.

I am betting that most of us communicate (whether in-person, email, IM or the good ol' phone) with *more* people thanks to technology than we did before. And I wonder if face-to-face communication is really shrinking. It could be that the other types are just growing faster and make f2f a smaller percentage of the whole.

CNET has offices all over the world and I regularly exchange email or IM or have a conference call with people in New York, San Francisco and, occasionally, the UK and China. I would rarely see most of these people in person.

So I am able to keep in touch with many, many more people with technology like IM and email. Sure, it is a different experience; however, I've found that most of the things we used to use face-to-face meetings for are much easier and more efficient with something like IM or email.

And let's not forget how busy the average IT person is. Usually IT people get more tasks dumped on them over time, so using the most efficient communication method is often the only way to get everything done.

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To be honest....

by Jim_P In reply to So do you think

I prefer to email people, but to help someone, I prefer to talk them on how to do things over the phone. Like SMS on the mobile phones, I have become more reliant on that service instead of just calling my friends and that. But business wise I will always call or email.

Kind Regards,

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