Question
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Topic
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Software for monitoring phone calls
LockedHi everyone,
I work for a small company, and we have this problem with the phone lines.
We have three phone lines, but since we are over 50 employees sometimes when one of us is trying to make a phone call he gets a busy signal. I was wondering if there is a software that can help me monitor the phone lines, so I’ll know at all times who is using the lines(which extension), cause I am quite sure that some employees are using them for making personal calls, and this affects the business, because someone is making a call home and doesn’t let someone who needs to call a client do his/her job. We also have Skype, so mostly we use the phone lines(hardphone) to call clients.
Well thank you for your time and I hope you can give me some options. I would really appreciate it, if the software was a free one.