Software for service, sales and customer tracking/ managment - TechRepublic
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June 11, 2009 at 11:31 PM
cal.walker1

Software for service, sales and customer tracking/ managment

by cal.walker1 . Updated 17 years, 1 month ago

hello all, I am looking for any sugestions on some software for my business, I run a small bike shop (pushbicycle) and we sell/ repair bikes. We are looking for some way to track customers, sales and services. An example of what we want it to do goes like this:

Customer walks in
?drops in bike for service, gives details like due date.
?we put out back in storage

X days before the due date
on the “workshop computer”:
?It tells the staff member to bring in the bike and it tells them what is wrong with it
?they fix it, while typing the prices of what they put on it (EG, new chain cog 20$)
?Once they are done, they press done and it emails/ phones the customer

When they pick it up
?we bring up their file
?computer prints out an invoice/ bill
?they pay
?they leave a happy customer.

Any suggestions will be greatly apriciated as we are needing to become more modern.

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