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Solution To No Sound On Dell Systems

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by richard89

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I recently had a problem with the sound on my Dell system. I started it
up one day and found a red X next to the speaker icon. After several
fruitless hours on the phone with Dell's worthless techs I decided that
I'd check the forums to see if anyone else was having the same
trouble as I was. I was stunned to find that ALL of the posts relating to
this topic were for Dell systems. Needless to say I won't be buying Dell
ever again. I finally found someone who said that they had resolved
the problem through Microsoft's tech support. The Microsoft tech
figured out that the problem is easily fixed by a quick trip to the
Registry Editor. This is the path you need to follow in Registry Editor:

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Audiosrv
In this folder you will see: DependOnService
Double click this and delete all the entries EXCEPT for: RpcSs

Now restart your system and your sound should be good as new.

2 replies

by nepenthe0

Your opinion of Dell's technical support is widely shared. Alas, you must not expect greener grass on the other side of the fence.

I'm a Sony fan, not because of terrific technical support, but because their hardware is durable and rarely misbehaves.

Sony continuously updates and posts relevant drivers for utilities and Sony software, so [i]self-help[/i] is relatively painless.

I shall keep your Registry edit in my troubleshooting kit should the glitch ever surface.

Appreciatively,

Rick/Portland, OR

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