Some programs not working after installing Office 2010

By ktreetz ·
After removing Office 2007, and installing Office 2010, when a user tries to use a program, they get a window asking for the install DVD for that program. For instance, I have a user who tried to open AcrGIS Desktop, and they get the window asking for the install DVD.

Why would this happen? Could it be a possible shared dll or other file that Office 2007 and the other program used, and now that I've removed Office 2007, it removed a shared file as well?

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

I think you already identified the problem....

by Darryl~ Moderator In reply to Some programs not working ...

I'm not sure what version of ArcGIS you're using, but I have version 9.1 installed & Office 2007....they use shared DLL's for inserting objects such as Excel spreadsheets into a map.

When you removed Office 2007, it's quite possible you removed a shared DLL that ESRI updated during it's installation.

Is it doing it with any other programs?

Related Discussions

Related Forums