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Sony VAIO Not Shuttingdown. HELP!

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by j.edney

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Good morning,

I recently had someone contact me about a simple task of restoring Windows 09 on their older '99 Sony Vaio laptop. Everything went smooth. The next day he called me back stating that it wouldn't shut down. I returned to his place and took a look and sure enough, the laptop will shut down, make a windows sound (not the startup or shut down), and reboot. I took the laptop back with me, searched around online to come up with no answers, so I restored Windows again. This time I had it for an entire day, periodically starting the system up and shutting it down again. Not 3 hours later, he calls again and it's not shutting down again.

As far as my knowledge is, the only thing he has installed on this laptop is 2WIRE networking software, and Yahoo Messanger. My tech skills are still in the beginner stage, so I am lost for what to tell him. Any ideas? Thank you in advance.

4 replies

by bart777

If he's still running a flavor of Win9x then he's going to have problems.

If it worked for you on the bench then the cause is one of the software packages that he has installed.

There really isn't much you can do other than to tell him that some of the software isn't compatible with windows 9x. You could try it again and install the software yourself for him but I'd be willing to be that you'll run into the same issue. The only good that would come of that would be the knowledge of which software package broke the system.

Just be honest with him and tell him that it's time to come into the 21st century.

Good luck

by j.edney

I was leaning to that way, but I was hoping maybe I was missing something. Thank you.

~Jon

by j.edney

Fixed the problem, I just wanted to reply in case others experience this type of issue. In msconfig, in the advanced tab, I checked the box that states "Disable Fast Restart". Worked perfectly.

Thanks for your input.

~Jon

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