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Sound driver not compatible

By other ·
Hey Guys,

I had to re-install the operating system in my laptop and the only problem I have now is that I don't have any sound. I downloaded and installed all the necessary drivers from Gateway but it still doesn't recognize the sound card.

Here are the details:

Laptop Brand: Gateway
Model: MX6131
OS: Windows XP (home edition)

Thanks in advance,

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All Answers

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Try this...

by boxfiddler Moderator In reply to Sound driver not compatib ...

Download and run Belarc Advisor to determine the manufacturer of your sound card. Then hit the manufacturers website for the drivers.


edit: Are the speakers on if using external speakers, and if powered are they plugged in?

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I've tried

by other In reply to Try this...

I downloaded and run Belarc but it's not detecting anything for the sound.

The speakers are internal.

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You may have installed drivers in the wrong order ...

by OldER Mycroft In reply to Sound driver not compatib ...

After a reinstall you should install all original chipset drivers for the motherboard from your system's supplied drivers disc.

If you immediately installed the updated sound driver, it won't work. Mainly because it is an update for the original (which you may not have).

Also, if you have installed Service Pack 3, the downloaded sound driver cannot be installed - it has to be installed BEFORE SP3.

I would really need more information other than "I downloaded and installed all the necessary drivers from Gateway but it still doesn't recognize the sound card."

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We'll see

by other In reply to You may have installed dr ...

That's a very good advice. I will try it and see what results I get.

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Problem Solved!

by other In reply to We'll see

Ok, here's how the problem was fixed. I re-installed everything once again only that this time I did not install the Windows Service Pack 3 as Old Mycroft had suggested. Then I went ahead and installed the sound driver from the following link: ftp://ftp.zdnet.de/pcpro/treiber/sou...k/WDM_A381.exe

I REALLY appreciate all of your help!

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Mmm - your link doesn't seem to arrive anywhere...

by OldER Mycroft In reply to Problem Solved!

Not for poor little me in the UK anyway.

I'd be interested to know what drew you to using an FTP? Particularly one that doesn't seem to exist.

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It actually works here OK OM

by OH Smeg Moderator In reply to Mmm - your link doesn't ...

Seems that the download is for a WDM Driver and here I'm supposing that they connected to the M$ Web Site First and WGA has caused the problem with Unsigned Drivers.

As for your Problem I used to get a lot of pages that IE couldn't display but the moment that I was forced into using FF everything works perfectly the way that M$ tells us it should but the way that their products fail to. Anyway it was for the actual Download not a Web Page to tell us what it was.


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I wish someone...

by boxfiddler Moderator In reply to You may have installed dr ...

would have informed me of the pickiness related to driver installation when I got started. I had to find it out the hard way.

I'd give you a thumb Old Mycroft!

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Hum Boxy the alleged problem of

by OH Smeg Moderator In reply to I wish someone...

installing Drivers isn't really an issue unless you allow any of the M$ updates to be applied before installing the required Hardware Drivers for your Hardware.

What M$ has done with their Digital Signing is to increase the cost of M$ Approved Drivers as the different Hardware makers have to supply them to M$ pay the fee and then maybe get approval from MN$ to use the M$ Logo on their Hardware. Places like Creative have the money and power to make M$ see things their Way but the cheaper Realtech doesn't have the funds available to try for Digital Signing so they just make M$ accept their software.

But what happens is that when you allow WGA to be applied to things like XP it prevents any Unsigned Drivers being applied. This only became a problem with the advent of WGA after XP was released so it's a fairly new problem that simply didn't exist prior to WGA being adopted by M$.


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