one of my users has an IBM ThinkCentre, Windows XP, SP3.
There is no sound coming out of the computer, no sound coming out of the speakers that are plugged into the computer, tried a different set of speakers–no sound either. The Windows music that plays when you log into the Windows does not even play.
control panel–sound and audio settings—mute is not checked, sound playback and recording are set to the SoundMax Intergrated Digital Audio (which is intergrated on the motherboard), tried to play different sounds from the sound tab and no sound is played.
uninstalled through Add and Remove programs, reinstalled the current SoundMax driver that i downloaded from the internet, received an error message that the installation failed, however no clue as to why it failed. SoundMax is listed in Device Manager.
In BIOS, disable the audio, reboot, loaded windows, rebooted, enable the audio, loaded windows— no sound,
went to Kellys-Korner and performed the suggestions from that webpage for Where did my sound go to? and still no sound.
Device manager says that the SoundMax is working properly.
installed TweakUI – beep on errors is checked off.
I really don’t want to reinstall Windows XP on this system, we just got it all set with ADP Payroll. sound was working before and after ADP Payroll applications were installed. so ADP Payroll should not have anything to do with the fact that the sound is gone.
the anti-virus software runs every night and it does not come up with any virus/malware.
I ran Malwarebytes and no threats were found.
Does anyone have any other suggestions i can try?
Thanks a bunch!
