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Sound stopped working

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I have a Windows XP Pro (OEM) computer whose sound (Creative Digital 5.1) stopped working. Device Manager says the device is working properly. However, Sound and Audio Device properties from Control Panel say there is no audio device.
I tried to uninstall SB Live! 5.1 series program and I got the following error message.

Unhandled Exception.
Error Code: 0x80040201
An event was unable to invoke any of the subscribers.

I tried on different PCI slots and different sound cards one at a time and got no sound. Again, Device Manager says the device works but no audio device in Sound and Audio Device Properties.

It is not the motherboard problem. I clean installed Windows in a different HD and the sound worked. This indicated the Windows itself is the cause. Repair installation of Windows did not work. System Restore failed to go back to any date.

Is there any I should try?

10 replies

by hal 9000

You know that you have a software problem with Windows and can not repair it with a repair install so you have to backup all your data,[i]which you should already be doing[/i] wipe the HDD and reload.

What's the problem?

If you need a wiping utility Boot & Nuke works fairly well and is available here

http://tinyurl.com/4rfur

Col

by bcpgm

Clean installing Windows is my last resort. I'd like to get any idea that I have not tried or thought of.

by hal 9000

Of everything that you have done but try what should have been the first steps Run a Virus Scan on the system and then some Mal Ware Scans in [b]Safe Mode.[/b]

If you do not have any currently loaded Mal Ware Scanners you can try these which work quite well

Ad Aware SE

http://tinyurl.com/qoppr

Spy Bot S&D

http://tinyurl.com/yrwy2

You can download directly from the above links and after these are installed you'll need to update both programs and maybe reboot as well. But when you have everything updated you can boot into [b]Safe Mode[/b] and here I do mean Safe Mode nothing else by pressing the [b]F8[/b] key between the BIOS Screen and the first Windows Splash Screen and then run the Mal Ware Scans after Windows has loaded and remove any infections.

I always start off with Ad Aware as it's the easier of the 2 to work with and allow it to clean up whatever it finds then run the scan again to make sure that it's actually removed the offending files and that there was nothing hiding under these. I keep running this till it comes up as clean and then run Spy Bot.

Now this is where you have to be careful as Spy Bot will pickup a few False Positives things like Windows Defender or whatever it's called now will be picked up as well as quite a few Internet Banking Programs so you'll need to remove the tick from beside these programs or they will be disabled before you run the repair option.

When you have run the repair rerun the scan just to make sure that you are only shown the files that you want or the system comes up as clean.

I don't know if this will do any good but it may be worth a try it's from the M$ Knowledge Base with instructions for how to recover from a corrupt Registery

http://tinyurl.com/4y24g

Col

by sirwiz

I'm thinking that I've got the same problem. My sound was working fine until I ran Windows updates.

Did you ever find a fix? I just reinstalled Windows this week and I really don't want to redo it again.

by filmyer21newbury

What did you do short of reloading windows to enable you to see the device in volume control of sound devices?

by martin_tegnander

by martin_tegnander

by martin_tegnander

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