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SP3 and problems, rebooting

By zlitocook ·
The wife is good with computers; she has a programming master degree. But she likes to fix her own problems with her PC. The problem started with Access, if she opened it with Outlook open it would just open Access and close it. She had SP2 already installed, and had received and email from MS saying that there are new updates.
She read about the fixes for the SP3 and installed it.
This starts the problem, SP3 caused blue screens or (stops) and the wife emailed support and they told her to try SP4 it should fix any problems with SP3.
Now the computer reboots every time and you get to the login type in your ID and PW. I tried removing the SP but there is still a SP1 in add remove. MS says that with every SP you install it will remove any previous SP because the new SP includes all previous SP's.
This is a white box that is four years old, 512 mem, 80 gig HD, a second hard drive 80 gig and had no problems with Win2000 or server 2000.
I tried to repair, to use msconfig and to remove any updates. The add/remove only had SP4 and SP1; I removed SP4 with no effect. I moved all of the files I could to the second drive.
How do I fix the windows 2000 SP problem?

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by HAL 9000 Moderator In reply to SP3 and problems, rebooti ...

It would help to know what the insides of the case are and what CPU type you have.

Buy no matter what else go to the M'Boards makers Web Site and download the latest BIOS revision and follow their directions to install it. If you have an available UPS use it here just in case you have a power failure as if that happens you'll need to get a replacement BIOS Chip which can take a few days depending on where you are.

With a lot of the Y2K Service Packs you needed to install the newest BIOS available to keep the unit working correctly as they allowed the OS to address the CPU in a slightly different manner and the older BIOS setup didn't like this so they failed to allow the system to work correctly. The same thing happened to just about every P4 when XP's SP2 came out we spent a lot of time Flashing the BIOS in all the computers before we even attempted to apply SP2.

In one case where the end user ignored the instructions and just applied SP2 on her XP Pro unit on the reboot she got to see the POST screens and then nothing. It really freaked her out and as it was the end of the month and taxes had to go in that night she was in a bit of a state. :^0

But it only took a few minutes to fix but it was an unnecessary trip when the service wasn't really required.

Col

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by sgt_shultz In reply to SP3 and problems, rebooti ...

well, don't forget to try 'last known good config' from the f8 boot menu.
zlito, for wiw, i'd try a known compatible video card. i have seen win2k sp's break video with yuor symptoms. esp. on-board video. this sounds like driver to me. remove all you can. printer drv can do this also imh experience...does win2k have safe mode (well, i tol' ya i don't know nuthin..)and have you tried safe mode.
upgrade all your app's like cd burn, disk utils while you are mulling this over and search each sight for your symptms. i'd put those sp's back on. if you still had 'em, you could pick 'do not automatically restart' from the f8 boot menu. then you could get us the blue screen error message numbers and we could hone right in on it for you. if you can't get win2k to boot even in safe mode or with a n ew user profile then you'll have to do a 'rescue' install' of win2k to change the registry setting in the first win2k installation so it halts on system errro. instructions for all this at5 support.microsoft.com. it is not as hairy as you think and it is great to have this arrow in the quil. good luck

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by zlitocook In reply to SP3 and problems, rebooti ...

It is a FIC 1st mainboard PIII 800 Mhz. I was running some test's and I think there was a root kit installed. I used root kit reveialer and it had strange results. I scanned the drive with BserPe and Avg, I found Kamasutra and sobig_1. I backed up and formated.
Thanks for the ideas.

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by DNME In reply to SP3 and problems, rebooti ...

I am the only one picking up on the fact that you say Microsoft 'emailed' for you to install SP3??

Is it not the case that MS do NOT send emails like this. The PC should have auto updates on or you should go to Windows update on MS website. Did she click on a link in the email?? This could be the cause of your problems. I think a clean instll of the OS is in order...

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by zlitocook In reply to SP3 and problems, rebooti ...

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