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Spool 32 Err printing from Groupwise 5.5

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6 replies

by ideafixer

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A computer running windows 98 gets a spool 32 error occasionally when printing from Groupwise. The error is in a dialog box that allows me to view the details of the error. When I click details, the bottom of the error window expands showing memory locations? I am not sure what the details refer to.

Were to start troubleshooting this?

6 replies

by pierrejamme

Two issues, is the user printing an attachment? If so, it works much smoother to save the file to a location and then open and print.
Issue number two, spollss.dll in Win98 is prone to this irregardless of the App. Get a copy of Windows ME spoolss.dll and using "SFC" extract it to the C:\windows\system directory of the affected computer.
If you can't find a copy of this ME file, I can e-mail you one.

by ideafixer

Thanks for your input. My email is R_Copes@yahoo.com. Can you email me the file? What do you mean by extract it with "SFC". I shouldent just copy it to the directory?

by iparra

It may not be related to Groupwise, I have seen this problem very common with HP local and network printers. Replacing the spoolss.dll file with a newer version like the one that Win ME provides has been successful every time. Also it has been reported that McAfee may cause these problems if its running in the background. If you need a copy of this DLL file, Email me at iparra@hoaghospital.org and I will send it to you,
Good Luck

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