I work for a silkscreen company and we rely heavily on our Epson Stylus Photo 1400 for opaque black ink on transparent film for exposing our screens. This morning it began giving me the message “Spooler SubSystem App has encountered a problem and needs to close. We are sorry for the inconvenience” after printing the first or second page of multi-page files in Illustrator. Then, it started the message as soon as I would try to print anything and not print at all. The details of the error message are –
szAppName : spoolsv.exe szAppVer : 5.1.2600.5512
szModName : E_FJBCBUA.DLL szModVer : 0.1.1.23 offset : 00005fdd
I am using Windows XP. I have already tried Control Panel-Performance-Administrative Tools-Services- and making sure the spool system is on automatic, would restart with every fail, etc. I have also tried completely uninstalling the printer and drivers and reinstalling fresh. I have tried two different printer cables. I have tried this printer on a new computer with Windows 7, as well as another computer with XP. This was the first and only printer that has ever been used on the Windows 7 computer and I installed the correct drivers. Each time, it will print a page or two, give me the spooling error, and never want to print again. The XP computer is the one I use for work, the Windows 7 computer is my personal PC that I brought in to troubleshoot. I see it as a bad sign that the printer will not work with either machine. Is there any other option I can try? Is the printer itself going bad? I have been beating my head against a wall. Please let me know if there is anything else I can try or if it may just be the printer itself going down hill.
