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Spoolsv.exe errors in Windows 2000 Pro

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6 replies

by bprats

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Sorry, this post was posted in the discussion area by mistake.

Client PC:Windows 2000 Pro, SP2 on a Dell 8100 laptop with Nvidia video.

Print Server: Linksys ppsx-1 with HP DeskJet 960C. July 2001 New installation CD dated July 2001.

LAN server: Windows 2000 server SP2
Other PCs: Windows 98

I'm experiencing solid spoolsv.exe errors on the Dell 8100/Win2000 sp2 when I print to a HP DJ960 on a remote p-server. When the HP DJ960 is cabled lpt-1, I don't get errors. The condition issomewhat described in Microsoft docs q260142. The error blanks all the printers in the printer setup and forces a reboot.

This same laptop prints fine to other p-servers/printers and likewise, other pcs print fine to the linksys/HPDJ960.

The Windows 2000 server SP2 server prints fine to the same p-server/HP DJ960.

Does anyone have experience with this problem??

One other person mentioned a similar problem with a Nvidia video card and another with a Dell 8100. Nvidia is the videocard in the Dell 8100.

Thanks ..

6 replies

by maxwell edison

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CAUSE
This situation can occur if BitWare for Windows is installed. The current versions of BitWare are 3.30 and 7.0, which are not fully compatible with the versions of Windows that are listed in the "Applies to" section of this article. To check to see if BitWare is running, look for instances of Bwagent.exe or Bwprnmon.exe in Task Manager.

RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

Uninstalling the BitWare software is the best course of action, but is not available for all versions.

If uninstalling is not available, you can delete all registry entries and drivers that refer toBitWare manually:

Start Registry Editor (Regedt32.exe).

Locate references to BitWare in the following keys in the registry:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers
On the Edit menu, click Delete for each BitWare subtree.

Quit Registry Editor.

Delete all BitWare drivers from the %SystemRoot%\System32\Spool\Drivers\W32x86 folder.

Restart Windows.

Good luck,

Maxwell

by bprats

Thank you for the incredible detailed answer. Although I didn't have an entries for Bitware (new system), I'm going to save your response for future problems. Thank you.

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